Great Guest Communication is Key to Exceeding Expectations | Gästekommunikation Ferienwohnung Übergangswohnung
- Make it personal (eg. sending a welcome letter asking how the Vacation Rental guest would like to have breakfast, bed etc.).
- Be their guide during the stay (eg. tell your guest about little and rather unknown spots not only about the typical ones; accompany your guests to discover your area in a different type of way sharing your passion with them).
- Respond to every review (do not only look at the great reviews, improve on the bad ones in order to learn, grow and continue to provide an excellent experience to your Vacation Rental guests) …
(Source: via @bookingcom – Get the full story at https://youtu.be/7Y9_vQf7W5A )